JIRA not working in Internet Explorer - JS errors

Problem

After upgrading to the lastest version of JIRA (5.2), some users reported that they are getting errors in Internet Explorer, and JIRA is not reachable.

The error they saw:

Full error message:

\======== Start error log ==========

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322)
Timestamp: Tue, 27 Nov 2012 09:53:17 UTC

Message: 'window.Raphael.svg' is null or not an object
Line: 20
Char: 1
Code: 0
URI: https://jira/s/en\_USjgiham-418945332/812/95/1/\_/download/superbatch/js/batch.js

Message: 'JIRA.FormDialog' is null or not an object
Line: 1
Char: 13
Code: 0
URI: https://jira/s/en\_USjgiham-418945332/812/95/0fe07bcec0e611fd1ab0042e98d11ba6/\_/download/contextbatch/js/atl.general/batch.js

Message: 'JIRA' is null or not an object
Line: 1
Char: 1
Code: 0
URI: https://jira/s/en\_USjgiham-418945332/812/95/1.0/\_/download/batch/jira.webresources:group-pickers/jira.webresources:group-pickers.js

Message: 'JIRA' is null or not an object
Line: 1
Char: 14
Code: 0
URI: https://jira/s/en\_USjgiham-418945332/812/95/1.0/\_/download/batch/jira.webresources:user-pickers/jira.webresources:user-pickers.js

Message: 'AJS.MultiSelect' is null or not an object
Line: 35
Char: 1
Code: 0
URI: https://jira/s/en\_USjgiham-418945332/812/95/1.0/\_/download/batch/jira.webresources:jira-fields/jira.webresources:jira-fields.js

Message: Object doesn't support this property or method
Line: 1
Char: 1
Code: 0
URI: https://jira/s/en\_USjgiham-418945332/812/95/1.0.54/\_/download/batch/com.atlassian.jira.jira-quick-edit-plugin:quick-form/com.atlassian.jira.jira-quick-edit-plugin:quick-form.js

Message: 'JIRA.Forms' is null or not an object
Line: 1
Char: 1
Code: 0
URI: https://jira/s/en\_USjgiham-418945332/812/95/1.0.54/\_/download/batch/com.atlassian.jira.jira-quick-edit-plugin:quick-create-issue/com.atlassian.jira.jira-quick-edit-plugin:quick-create-issue.js

Message: 'jira.app' is null or not an object
Line: 85
Char: 5
Code: 0
URI: https://jira/s/en\_USjgiham-418945332/812/95/1.1.1/\_/download/batch/com.atlassian.administration.atlassian-admin-quicksearch-jira:admin-quicksearch-webresources/com.atlassian.administration.atlassian-admin-quicksearch-jira:admin-quicksearch-webresources.js

======== End error log =========

Solution

The easiest solution is adding the website to IE’s trusted sites’ list.

The particular setting that causes the problem is in Internet Options -> Security -> Custom Level -> ActiveX controls and plug-ins -> Binary and script behaviors is not Enabled.

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_{Originally posted to: http://www.thesysadminhimself.com/2012/11/jira-not-working-in-internet-explorer.html}